Klose Privacy Policy
Last updated: October 4, 2026
Klose By, Inc. ("Klose," "we") makes the Klose app. This policy explains what we collect, why, and the control you have over it. Short version: we collect only what it takes to show you who's nearby and let you connect. We never sell your data, and we never show anyone your exact location.
1. What we collect
We collect information you give us, information created when you use Klose, and a small amount of technical data.
| Information | What it is | Why we need it |
|---|---|---|
| Phone number | The number you log in with | To create your account and text you login codes |
| Profile | Your photo, your name (first name only, full name, or hidden), birth date, gender (Man, Woman, or Other), and who you want to see | So people nearby can see your photo and the name you chose. Other users never see your age, gender, or who you want to see |
| Preferences | Your private "Show me" filters, Incognito setting, and name display choice | To show you the people you want to see |
| Location | When you press Peep, your latest location, rounded to about 10 meters. It updates while your Peep is active, in the background too if you allow it. We keep only your latest point, never a history of where you've been | To find people near you. Other users never see your exact location |
| Encounters | That you and another user were near each other, and when. Not where | To show people you passed in "Earlier today" (the last 24 hours, or 3 days with Klose+ once it launches) |
| Signals and matches | Who you signaled, and who signaled you back | To tell you when a signal is mutual. A signal stays secret unless it's mutual |
| Messages | Chats with people you've matched with | To deliver your conversations |
| Photo and name checks | A Klose team member reviews your photo before it goes live. Names are checked automatically for handles, numbers, links, and offensive words | To keep fake and inappropriate profiles off Klose |
| Recovery email | An email address, if you add one | To help you get back into your account |
| Hidden contacts | If you choose to hide from certain people, a scrambled (hashed) version of their phone numbers | So those people can't see you |
| Blocks and reports | Who you block or report, and what you tell us | To keep you and others safe and to enforce our Terms |
| Device data | Your push notification token, device type, and app version | To send you notifications and fix bugs |
| Verification (optional, coming soon) | If you choose to verify, a selfie and a photo of your ID, processed by our verification provider. Klose keeps only the result: verified or not, 18+ or not, and the date | To show others you're real. Only with your separate consent (see Biometric data below) |
| Purchases | Whether you have Klose+ or paid for verification. Apple handles payment, so we never see your card | To unlock what you paid for |
| Consent records | When you confirmed you're 18 or older, accepted our Terms, or gave any separate consent | To show we asked first, as the law requires |
| Diagnostics | Error reports and app health data, with no location, photos, names, phone numbers, or message text | To find and fix problems |
Your app passcode and Face ID setting stay on your iPhone. We never receive them. We don't use third-party analytics tools, and we don't track you across other companies' apps or websites.
Waitlist. If you join our waitlist on joinklose.com, we collect your phone number, and your email address if you choose to add it. We also note which link brought you to our site. We use this only to tell you when Klose launches, and you can ask us to remove you at any time. Reply STOP to any text to opt out.
2. How we use it, and what others see
We use your information only to run Klose:
- Show you people who are Peeping near you, and show you to them
- Deliver signals, matches, and messages
- Send login codes and important account notices
- Keep the community safe, review reports, and stop fake or abusive accounts
- Fix bugs and improve the app
What other users can see:
- Your photo and the name you chose, but only while you're both Peeping near each other, in "Earlier today" after you pass each other, or after you've matched
- Never your distance, your exact location, your phone number, or when or where you crossed paths
- Never who you've signaled, unless they signaled you back
- Messages only between the two people who matched. If you block or unmatch someone, they can no longer see you or message you
Incognito. Incognito will be part of Klose+, our optional subscription coming soon. When it's on, your profile is hidden from everyone except the people you privately signal. They can see your profile and signal you back, but they aren't told that you're using Incognito or that you signaled them. If your membership ends, Incognito turns off and any active Peep stops, so you're never shown to everyone without knowing.
Ads (coming soon). Free members may see one short, skippable ad after every 5 matches. Ads are not personalized: the ad provider never receives your profile, photos, location, matches, or messages. It may receive basic device and app information to show and count the ad. Klose+ members (coming soon) see no ads.
We never sell your data or use it for targeted advertising.
3. Who we share it with
We do not sell your personal information. We share it only with companies that help us run Klose, and only for that purpose:
| Company | What they do for Klose | What they receive |
|---|---|---|
| Supabase | Hosts our database, photo storage, and login system | Your account, profile, photo, location, matches, and messages |
| Twilio | Texts you login codes | Your phone number |
| OpenAI | Automatically checks display names for offensive content. Photos are never sent | Your display name only |
| Expo | Builds the app and sends push notifications | Your push token and notification content |
| Cloudflare | Hosts our website | Standard website visit data |
| Apple | Distributes the app, delivers push notifications, and processes purchases | What Apple collects under its own policies |
| Persona (coming soon) | Checks that your selfie matches your ID and that you're 18 or older, only if you choose to verify | Your selfie and ID photo, deleted right after the check and never kept more than 30 days |
| Google AdMob (coming soon) | Shows ads to free members | Basic device and app information, never your profile, location, or messages |
Automatic photo checks are turned off. If we ever turn them on, we'll ask for your consent first.
We may also share information if the law requires it, to protect someone's safety, or as part of a merger or sale of the company. If that happens, this policy continues to apply to your information.
4. Keeping and deleting your data
Deleting your account. You can delete your account at any time in Settings, after confirming with a text code. We then delete your account, profile, photos, Peeps, encounters, signals, matches, and messages. Because a chat belongs to both people in a match, deleting your account also deletes those chats for the other person. We also delete your verification result and consent records, and ask our verification provider to delete anything it still holds. Your passcode and Face ID setting are cleared from your phone.
What we keep for safety. After deletion, we keep reports you filed, with your name removed, and reports others filed about you. We also keep a scrambled (hashed) record of phone numbers banned from Klose, so banned people can't come back. Copies of data may also stay in our providers' backups for a limited time.
Location. A Peep lasts up to two hours. When you stop Peeping, your location is deleted right away. If your Peep expires, it disappears right away and is deleted within about a minute. Encounter records are deleted after 3 days. Free members see the last 24 hours; once Klose+ launches, its members see all 3 days.
Biometric data. Klose does not collect face scans or other biometric data today. If you choose to verify your account when that feature launches, our verification provider will compare your selfie to your ID. We'll ask for your separate written consent first, keep only the result, and have the images and any face data deleted right after the check, never later than 30 days. We never sell, trade, or profit from biometric data. Our Biometric Data Policy, published before verification launches, has the full details.
5. Your choices, age, security, and changes
Your choices. You can turn off location access, including background location, in your iPhone's Settings at any time, but Klose can't show you nearby people without it. You can hide your name, use Incognito, hide from specific contacts, edit your profile, block, report, or unmatch anyone, and delete your account. Depending on where you live, you may have the right to access, correct, or delete your data, or get a copy of it. Email us to use those rights.
18 and over only. Klose is only for adults 18 and older. You give us your birth date and confirm you're 18 or older when you sign up, and we don't let anyone under 18 create a profile. Where Apple shares an age signal with us, we use it to block people under 18. If we learn that someone under 18 has an account, we delete it.
Security. We use encryption and access controls to protect your information. No system is perfectly secure, so please use a strong device passcode and tell us right away if you suspect a problem.
Changes. If we change this policy in an important way, we'll tell you in the app before the change takes effect.
6. Contact us
Klose By, Inc. · [email protected] · joinklose.com
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